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  • PRODUCTS
    The product I wanted is sold out, will it still be in stock? What a pity! Unfortunately, we cannot always promise anything. If this is the case, you can see this by the heading Coming Soon next to the sold-out product! You are always welcome to contact us regarding product supply. You can do this via contact@labellueur.nl I have a question about a product Questions are always welcome with us! Feel free to contact us by email or send us a Facebook or Instagram message!
  • ORDER
    I have not received an order confirmation, what now? If the amount has been debited but you have not received a message, always check your Spam box first! If you still can't find anything, send an email with your copy to contact@labellueur.nl! I want to change or cancel my order, is this possible? Unfortunately, you cannot cancel an order once it has been confirmed. If you have entered incorrect information, please notify us as soon as possible via contact@labellueur.nl!
  • PAYMENT
    What payment methods can I use? You can pay for your order with us with iDeal, Paypal, Apple Pay, AMEX, Maestro, VISA, MasterCard, ChinaUnionPay, JCB, Diners, CartesBancaires, Discover and VISA Electron, I have a discount code, where can I use it? It's very simple! Add all products as desired to your shopping cart and then click on order. You can add the discount code at check-out!
  • DISCOUNT
    The items I ordered are now discounted, can I get a refund? You can always contact us and we will look further into what we can do for your order. Unfortunately, it is not possible to transfer a discount retroactively.
  • SHIPMENT
    What are the shipping costs? The shipping costs are currently 2,95 per order, free shipping applies to orders above 30,00 euros (Netherlands). Which countries do you ship to? We ship worldwide. You can check out the specific countries here. What is the delivery time? We aim to process every order within 48 hours.
  • RETURN MY ORDER
    How can I return my order? You can find everything about exchanging and returning items here.
  • COMPLAINTS
    What are the warranty conditions? We use a warranty period of 60 days after receipt of the product. The following complaints are not covered by warranty: Wear of products Damage Water, fall or impact wear discoloration Allergic reactions to certain materials The delivered product is damaged/wrong or missing, what should I do? We're so sorry! Contact us directly via contact@labellueur.nl! Do not return the item immediately. Is your question not listed? You can reach us at:

shipping

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