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terms & conditions

1.1 These general terms and conditions apply to all sales via

You agree to this when you place an order.

1.2 Before the distanced contract is concluded, these terms and conditions are made available via our website. Accepting an offer or placing an order means that these terms and conditions have been accepted.

1.3 Label Lueur guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.



2.1 An agreement between Label Lueur and a customer is established after an order order has been accepted by Label Lueur.
2.2 Label Lueur is entitled to refuse orders or to attach certain conditions to the delivery.

2.3 If an order is not accepted, this will be made known within five (5) working days after receipt of the order, stating the reason.


3.1 All offers from Label Lueur are without obligation. Label Lueur expressly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations.

3.2 The prices stated for the products offered are expressed in euros, including VAT. Shipping costs are (unless stated otherwise) not included in the stated prices. Before the agreement is concluded, the total price will be communicated via the website.

3.3 Label Lueur cannot be held liable for price statements that are incorrect, for example as a result of input, typing or printing errors. No rights can be derived from unlawful price information.



4.1 Payment can be made in various ways as stated below and indicated during the ordering process. After placing an order, the consumer will immediately receive a confirmation by e-mail stating the total costs.

4.1.1 If you bank via the internet, including the Fortis, Rabobank, ABN-AMRO, SNS Bank and ING, you can pay your order electronically via our site in a secure manner. An electronic payment via the Internet is comparable to a PIN payment in a store.

4.1.2 Payments of (online) invoices must be made in accordance with the payment conditions of Label Lueur.



5.1 Delivery while stocks last.

5.2 Label Lueur strives to send all orders within 1 to 3 working days after receipt of payment. This is done to the delivery address specified with the order. If the delivery term deviates for certain reasons, the consumer will be notified by e-mail.

5.3 Exceeding the stated delivery time does not entitle the consumer to compensation, dissolution of the agreement or non-compliance with any obligation that may arise for him from this or any other related agreement.

5.4 The order must be delivered to the consumer no later than 60 days after the order. If it proves impossible to deliver an order within 60 days, the consumer will be informed about this in good time and he has the right to cancel the order free of charge.

5.5 Delivery in parts is permitted.

5.6 Label Lueur's obligation to deliver will be fulfilled once the delivery has been offered.

5.7 In the event of refusal or non-collection of the delivery offered, return freight and storage costs, as well as the risk of damage or loss of the shipment, will be fully borne by the consumer.

5.8 Offered products are clearly and truthfully depicted and/or described and as complete as reasonably required.

5.9 Label Lueur is never responsible for consequential damage.

5.10 All terms stated on the website are indicative. No rights can therefore be derived from the aforementioned periods.



6.1 Ownership of the delivered products is only transferred to the consumer if the latter has paid all that he owes to Label Lueur. As long as the customer has not yet fulfilled the work performed or yet to be performed under this or similar agreements and as long as the customer has not yet paid the claims of Label Lueur due to failure to fulfill such obligations, including claims with regard to fines, interest and costs, all as referred to in Section 3:92 of the Dutch law.



7.1 In the case of a consumer purchase, the customer has the right to return the delivered goods within a period of 14 days without reason. This period starts when the goods are delivered.

7.2 During this period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. I

7.2.1 If the consumer exercises the right to exchange, he will return the product with all accessories supplied and undamaged and in the original condition and packaging to Label Lueur, in accordance with the reasonable and clear instructions provided by Label Lueur.

7.2.2 The item must be returned to us within 14 days of receipt

Items with make-up stains cannot be returned

Items must not be worn/used

Items are in original condition and/or packaging including tag/packaging

7.3 The costs of returning are for the account of the consumer, unless otherwise agreed. The consumer is responsible for returning the item(s).

7.4 Label Lueur only accepts returns/exchanges for which the instructions have been followed. Returns/exchanges not received within the specified time will not be accepted.

7.5 Your return will be confirmed by email after receipt of the goods. We will refund the purchase amount of the return to the account within 14 working days.


8.1 Upon receipt of your order, you must immediately inspect the delivered goods and immediately report any defects that appear in writing.

If a product has not been delivered in accordance with your order or does not meet the description on our website, you must report this to us immediately. You can do this by sending an email to

8.1.1 This warranty lapses if you have attempted to repair the defect yourself without consultation and/or have not followed the operating instructions and/or instructions for use.

8.2 If you have such a complaint about an item you have purchased from us, we would like to hear from you. You must report this to us immediately. You can do this by sending an email to

We will solve the problem in consultation with you as soon as possible. In all cases, the return instructions, as you receive them when registering your complaint, must be followed exactly.

9.1 Label Lueur accepts no liability for any damage resulting from the use of Label Lueur products.



10.1 Label Lueur is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.

10.2 Force majeure is understood to mean any shortcoming that cannot be attributed to Label Lueur, because it is not due to its fault and is not for its account under the law, legal act or generally accepted standards.

Delay or non-performance by our suppliers, Internet disruptions, electricity disruptions, e-mail disruptions and disruptions or changes in technology provided by third parties, transportation difficulties, strikes, government action, delays in supply, negligence of suppliers and/ or manufacturers of and auxiliary persons, illness of personnel, defects in auxiliary or means of transport are expressly regarded as force majeure.



11.1 All photos, texts, illustrations and other works on our website are "works" within the meaning of the Copyright Act and the additional copyrights belong to Label Lueur. Reproduction of these works is prohibited unless expressly stated or agreed otherwise. Any unlawful copyright infringement will be prosecuted.



12.1 All rights, obligations, offers, orders and agreements to which these terms and conditions apply are exclusively governed by Dutch law.

12.2 Disputes between the parties arising from or otherwise related to agreements or these general terms and conditions will be resolved in consultation as much as possible. Any dispute that is not resolved by the parties will be submitted to the competent court in Arnhem, unless Label Lueur decides to take legal action against the consumer before the competent court in another state or place of business.

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